Refund Policy
At ABSORBrxnano LLC, customer satisfaction is our top priority. We understand that not every product may work perfectly for every individual, and we are committed to making sure you have the best experience with our CBD pain cream products. If you are not satisfied with your purchase, please read the guidelines below regarding our refund and return policy.
Satisfaction Guarantee: We strive to ensure all our customers are satisfied with their purchases. If, for any reason, you are not completely satisfied with our products, you may request a refund.
Eligibility for Refunds:
- Time Frame: To be eligible for a refund, you must initiate the return process within 30 days of receiving your order.
- Product Condition: Opened or partially used products may be returned, but products must be returned in their original packaging.
Process for Refund:
- Contact Us: Reach out to our customer service team at https://absorbrxnano.com/pages/contact to initiate the return process. Please provide your order number, reason for return, and any relevant details.
- Return Authorization: Once your return is authorized, we will provide instructions on how to send the product back to us.
- Return Shipping: Customers are responsible for return shipping costs unless the product received was damaged. We recommend using a trackable shipping service to ensure the product reaches us safely.
- Refund Issuance: Upon receiving the returned product, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Non-Refundable Items:
- Gift cards
- Sale items or promotions
- Products returned after 30 days from the date of delivery
Exchanges:
We only replace items if they are damaged. If you need to exchange your purchased product for the same item, please email our customer service team for instructions.
Contact Us
Questions about this Refund Policy should be sent to us at https://absorbrxnano.com/pages/contact.
